Question 1

Can I change plans later, and how does billing work when I upgrade or downgrade?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time to match your evolving needs. If you need more projects, users, or features, you can upgrade your plan immediately and gain access to the additional capabilities right away. If you find you're not using all the features of your current plan, you can downgrade to a more cost-effective option. When you upgrade, you'll be charged a prorated amount for the remainder of your current billing cycle, and then the new plan price will apply going forward. When you downgrade, the changes will take effect at the start of your next billing cycle, giving you time to adjust your usage. This flexibility ensures you're only paying for what you need while having the option to scale up when your video collaboration requirements grow. All plan changes are handled through your account settings, and you'll receive email confirmation of any changes. There are no fees for changing plans, and you can switch as often as needed. This makes it easy to adapt your Kreatli subscription to match your team's current size and needs without being locked into a plan that doesn't fit.

Question 2

How does Kreatli's per-user pricing work, and are there any hidden fees?

Accepted Answer

Kreatli uses simple, transparent per-user pricing with no hidden fees. The Creator plan is $7 per user per month for teams up to 3 members. The Team plan is $19 per user per month for teams up to 10 members. Enterprise plans have custom pricing based on your organization's needs. All plans include all core features: unlimited projects, file storage, frame-accurate video review, video review and approval workflows, board-driven tasks on project stages, project management, team collaboration, guest review links, and cloud storage integrations. Unlike many tools that charge extra for storage, advanced features, or add-ons, Kreatli includes everything in the base price. There are no per-project fees, no storage overage charges, no premium feature tiers, and no setup fees. You pay only for active users, making it easy to scale up or down based on your team size. This transparent pricing model means you can accurately calculate your costs without worrying about surprise fees. The per-user pricing model is straightforward: you're charged based on the number of active team members in your account. If you add a team member, you'll be charged for them in your next billing cycle. If you remove a team member, you'll see the cost reduction in your next billing cycle. This simplicity contrasts with complex pricing models that vary based on features, storage, or usage, making it difficult to predict total costs for your video collaboration needs.

Question 3

What payment methods do you accept, and how secure is the payment process?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe, a leading payment processor that handles billions of dollars in transactions annually. Stripe is PCI DSS Level 1 certified, which is the highest level of security certification for payment processors. Your payment information is never stored on Kreatli's servers. All payment data is handled directly by Stripe, which uses industry-standard encryption and security measures to protect your financial information. This means your credit card details are secure and you don't need to worry about payment data breaches or unauthorized access to your financial information. Billing is handled automatically on a monthly or annual basis, depending on your plan preference. You'll receive email receipts for all payments, and you can view your billing history and manage payment methods through your account settings. If you prefer annual billing, we offer discounts that can save you money compared to monthly billing, making it more cost-effective for teams committed to using Kreatli for their video collaboration.

Question 4

How does the 7-day free trial work?

Accepted Answer

When you choose a plan (Creator, Team, or Enterprise), you'll complete secure checkout to add a payment method and start your 7-day free trial. You are not charged subscription fees during the trial. During the trial, you'll have full access to all features and limits of your chosen plan, allowing you to test the platform with real projects and see how it improves your video collaboration.

All plans include all core features during the trial: frame-accurate video review, video review and approval workflows, board-driven tasks on project stages, file organization, team collaboration, guest review links, cloud storage integrations, and project management. This means you can fully evaluate how Kreatli compares to your current tool stack with the complete experience, not a watered-down version.

After your 7-day trial ends, your paid subscription begins automatically unless you cancel before then. If you don't continue, you'll lose access to your projects and data. Many teams use the trial period to onboard their team, run a pilot project, and see the value in consolidating their video collaboration tools before committing.

Question 5

How do I choose the right plan for my team size and needs?

Accepted Answer

Choosing the right plan depends on your team size and storage needs. All plans include a 7-day free trial. To start the trial, you'll add a payment method at secure checkout and you won't be charged subscription fees during the trial.

The Creator plan ($7/user/month, up to 3 members, 500GB storage) is perfect for solo creators and teams who want to organize projects, review work, and create faster. The Team plan ($19/user/month, up to 10 members, 2TB storage) is ideal for established teams running multiple projects with shared assets, structured reviews, and consistent workflows. This plan works well for micro-teams, freelance teams, and small agencies that need more capacity and collaboration features.

The Enterprise plan (custom pricing) provides custom members, custom storage, Single Sign-On (SSO), a dedicated account manager, and custom integrations & features. This plan is tailored for enterprise organizations that need advanced controls, custom workflows, and dedicated support. If you're unsure which plan is right for your team, start with a 7-day trial and our support team can help you evaluate which plan best fits your video collaboration requirements.

Question 6

What happens to my data if I cancel my subscription?

Accepted Answer

If you cancel your paid plan, your data remains accessible for 30 days after cancellation. During this period, you can continue to access all your projects, files, and data. This gives you time to export your files, download projects, and ensure you have everything you need before your access ends. You can export all your files and projects during the 30-day grace period. Kreatli provides tools to help you download files in bulk, export project data, and save your work. If you decide to return to Kreatli within 30 days, you can reactivate your account and all your data will still be there - nothing is deleted immediately upon cancellation. After 30 days, if you don't reactivate your account, your data may be archived. Since there's no free plan available, you'll need to select a paid plan to continue accessing your projects. We recommend exporting your important files and projects before canceling to ensure you have backups of your creative work. Our support team can help you with the export process if needed.

Question 7

Do you offer enterprise plans, and what's included in custom enterprise solutions?

Accepted Answer

Yes! For teams with specific needs, we offer custom enterprise plans with dedicated support, custom integrations, advanced features, and tailored pricing. Enterprise plans are designed for large agencies, post-production houses, and organizations that need specialized features or support beyond what's available in standard plans. Enterprise plans typically include dedicated account management, priority support, custom integrations with your existing tools, advanced security features, custom storage limits, and specialized training for your team. We work with enterprise clients to understand their specific video collaboration needs and tailor the solution accordingly. Enterprise plans also often include features like single sign-on (SSO), advanced analytics and reporting, custom branding options, and service level agreements (SLAs) for uptime and support response times. If you're interested in an enterprise plan, contact our sales team to discuss your requirements and get a customized proposal that fits your organization's needs and budget.

Question 8

Do you offer annual billing, and are there discounts for annual plans?

Accepted Answer

Yes, Kreatli offers annual billing options with discounts compared to monthly billing. Annual plans provide cost savings (typically 10-20% off monthly pricing) and simplify budgeting by requiring one payment per year instead of 12 monthly payments. This makes annual billing attractive for teams committed to using Kreatli for their video collaboration. When you choose annual billing, you're charged upfront for the entire year, and your subscription automatically renews annually unless you cancel. The discount on annual plans reflects the commitment and reduces administrative overhead for both you and Kreatli. You can switch between monthly and annual billing at any time, though the discount only applies when you're on an annual plan. Annual billing is available for all paid plans (Creator, Team, and Enterprise), and you can upgrade or downgrade even when on an annual plan. If you upgrade mid-year, you'll be charged a prorated amount for the remainder of your annual billing cycle. This flexibility ensures annual billing works for teams that want to save money while maintaining the ability to adjust their plan as needed.

Question 9

How does pricing work when I add or remove team members?

Accepted Answer

Kreatli's per-user pricing means your cost scales directly with your team size. When you add a team member, you'll be charged for them starting in your next billing cycle. If you're on monthly billing, you'll see the additional cost in your next monthly invoice. If you're on annual billing, you'll be charged a prorated amount for the remainder of your annual cycle. When you remove a team member, the cost reduction will be reflected in your next billing cycle. This means you only pay for active team members, making it easy to adjust costs as your team grows or changes. There are no penalties for adding or removing users, and you can make these changes as often as needed through your account settings. The pricing structure is straightforward: Creator plan is $7/user/month for teams up to 3 members, and Team plan is $19/user/month for teams up to 10 members. If your team grows beyond 10 members, you'll need to contact us for Enterprise pricing. This ensures pricing is fair and predictable based on your team size and needs.

Question 10

What is your refund policy, and can I get a refund if I'm not satisfied?

Accepted Answer

Kreatli offers a satisfaction guarantee for new paid subscriptions. If you're not satisfied with Kreatli within the first 30 days of your paid plan, you can request a full refund. This gives you time to evaluate the platform with your full team and see how it improves your video collaboration workflow. After the initial 30-day period, refunds are handled on a case-by-case basis. Since Kreatli uses monthly or annual billing, you can cancel at any time and won't be charged for future billing cycles. If you cancel mid-cycle, you'll retain access until the end of your current billing period, so you're not paying for time you're not using. For annual plans, if you cancel mid-year, you'll retain access until the end of your annual billing period. Refunds for unused portions of annual plans are evaluated on a case-by-case basis, typically considering how much of the year has passed and the specific circumstances. Our support team can help you understand your options if you need to cancel an annual plan early.

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